UXPA Boston Conference 2024

Learn about the approach that Unum’s Digital Experience (DX) Team took to bring an Enterprise wide Generative AI Chat strategy and a suite of chat assistants into existence.

With the new paradigm of conversational user interfaces becoming mainstream, we'll discuss their impact on user expectations and address genuine concerns about job security. As Nielsen Norman's design heuristics turn 30 this year, we’ll examine some other significant moments from 1994 to help explain how these principles are still relevant today.
With any new technology, it’s easy to get caught up in the hype or the promise of future possibilities. Our team kept focussed on the problem to be solved, remembered the fundamentals and used the new capabilities of Gen AI to assist along the way. This talk will deep dive on the approach that the team took, give practical examples and talk about our mis-steps as well as our successes along the way.

In this engaging session, we'll unravel some of the complexities of building productivity software for a large enterprise, share practical insights and real-world examples, and share the behind-the-scenes activities we used while crafting our digital assistants.
Attendees will leave with actionable takeaways, and practical tips to navigate the evolving world of designing for GenAI-powered UIs in their own work. Our talk will inspire designers to think of AI as a creative ally, ensuring the balance of human ingenuity and technological advancement in UX design.

We’ll use a dash of humour and little nostalgia to take attendees through our journey of delivering a suite of tools that has transformed internal productivity, and freed up our people to do more of the work that inspires them.

*NOTE: The previous session being held at this time has been replaced since the schedule was announced.