UXPA Boston Conference 2024

In this talk we will delve into the pivotal role of user trust and change management in the design of AI enterprise features, critical aspects often overlooked in the fast-evolving landscape of technology. As businesses increasingly develop internal AI-driven features and solutions, establishing and maintaining user trust is paramount for successful product adoption and long-term success. We will introduce the concept of operational change management in the context of AI adoption, the role UX plays in this space, and discuss the organizational shifts necessary to integrate AI enterprise features successfully.