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Friday, May 10 • 2:15pm - 3:00pm
Take the boxing gloves off! How Visual Thinking Strategies reshaped our approach to design feedback.

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Dive into a transformative journey to reshape your approach to design feedback with this powerful method that encourages open-ended discussions, where designers and stakeholders are part of the process.

Receiving feedback on a design can elicit a range of emotions and opinions. As designers, our passion lies in improving user experiences, yet stakeholders often bring their preferences and opinions to the table. Have you ever heard "We need the button over there", "I would change that color", "I like it better if it were a graph and not a table".

This dynamic can sometimes resemble a boxing match, with feedback coming in left and right. You put on the boxing gloves and start defending your decisions. How can we transition from this competitive setting to one of collaboration and constructive feedback?

It is time to take off the gloves and start using Visual Thinking Strategies (VTS).

This presentation will illustrate real-life instances where Visual Thinking Strategies transformed design critiques, leading to a shift in the quality of feedback we received.

In this session, attendees will:
  • Gain insight into the basics of VTS
  • Discover how VTS was successfully implemented during design critiques, and overcoming skepticism
  • Receive a structured process and valuable tips for engaging stakeholders effectively through VTS

Speakers
avatar for Tammy Coutts

Tammy Coutts

Lead Software Designer User Experience/Usability, MEDITECH
Tammy Coutts is a user experience professional who designs electronic health record (EHR) products at MEDITECH. Over her 30 year tenure at MEDITECH, she has seen shifts in the healthcare and EHR industry. The importance of usability, accessibility, and user research play a larger... Read More →
avatar for Susan Richardson

Susan Richardson

Lead Software Designer, User Experience, Usability, MEDITECH
Sue Richardson is a seasoned professional in User Experience with over 30 years of experience in the healthcare industry. She specializes in product design and implements user-centered design methodology for every project she takes on. Her dedication to innovation, continuous improvement... Read More →



Friday May 10, 2024 2:15pm - 3:00pm EDT
Back Bay A/B