UXPA Boston Conference 2024

A lot of user research is focused on a single system, user interface, or user task. While these approaches are appropriate for some purposes, they can miss important user and information pains if a workflow spans multiple systems or interfaces (e.g., moving between an LLM chat bot and another system to complete a task). For this talk, we will bring our experience as UX researchers for software development, where multiple DevOps systems must be used by developers in the course of their work, and the benefits that can be gained from evaluating workflows that use 2 or more systems. It will be accompanied by examples from our own work of how the research was planned and executed, as well as the results and impacts of this approach. This talk will give a clear depiction of how looking at the cross-system workflow can benefit systems and stakeholders, as well as increasing productivity for users.